FAQ – Frequently asked questions

Frequently asked questions – Brends.online

1. What is the delivery time for my order?

We work with two stock locations:

The expected delivery time is always clearly stated on the product page.

2. How can I track my order?

As soon as your order has been dispatched, you will automatically receive a Track & Trace code via email.

3. What are the shipping costs?

4. How can I return my order?

You have a 14-day cooling-off period.

Follow the return instructions on our return page: https://brends.online/pages/retourbeleid

Always register returns first via: shop@brends.online

5. When will I receive my refund?

Once we have processed your return, we will refund the amount to your original payment method within 14 days.

6. Can I exchange a product?

Yes. Please contact us at shop@brends.online to submit an exchange request.

7. Can I cancel my order?

This is possible as long as your order has not yet been shipped. Please contact us as soon as possible via shop@brends.online.

8. Which payment methods do you accept?

We accept iDEAL, Creditcard, Bancontact, Apple Pay and PayPal, among others.

9. Are all products original?

Yes. Brends is an official reseller of Sparco.

10. How do I contact customer service?

Via our contact page: https://brends.online/pages/contact

We respond within 24 hours on business days.